VeyagoSupport
How can we help?
Questions, bug reports, feedback, or account help - we read every message and usually reply within a day or two. The fastest way to reach us is email.
Website clients
If we built your site.
One address, two numbers, and a person on the other end. Tell us which site, what you see, and when it started.
How to reach us
Email hello@veyago.cloud with “Website support” in the subject line - best for anything with a screenshot. If the site is down, call: +1 (518) 913 2531 from the US, +1 (943) 273 6579 from anywhere else. We keep New York hours, Monday to Friday.
How fast we reply
An outage - the site is down, or a form no longer reaches you - is acknowledged the same working day. Every other request gets a reply within one working day. Working days are Monday to Friday, New York time.
What the care plan covers
Updates, uptime monitoring, backups, and small changes - a new photo, a changed opening time, a line of text. It is monthly and you can cancel at any time. Larger changes are quoted before we do them. Price and details are on the Websites page.
Something is wrong with your site
Send the site’s address, what you see, and a screenshot if you can, to hello@veyago.cloud. Not on the care plan? Write anyway - we will tell you what the fix takes before we do anything, and quote it if it is not small.
By app
Help for each app.
Provisum
Provisum is on the App Store for iPhone and iPad. It keeps everything on your device and your own iCloud - there's no account to recover. Everything you might need to write to us about is in the block below. Help with Provisum
Veyago travel
Veyago travel launches in Q4 2026. For early access, account help, partnership, or press, get in touch and we'll keep you posted. Privacy policy
Provisum
Help with Provisum.
Write to hello@veyago.cloud. Tell us which device you are on, which version of iOS it is running, and what happened - those three things usually turn a second email into no second email.
A person reads every message and replies within one working day, Monday to Friday, New York time. If something is broken for everyone, we say so the same working day rather than answering each message separately.
I invited my sister and she cannot see the binder.
The invitation travels through Apple's iCloud sharing, so she has to open it on a device signed in to her own Apple Account, and she needs iOS 26 or later. If the invitation has gone stale, remove her from the people tab and invite her again. Nothing about the binder passes through us, so there is nothing for us to re-send from our side.
A document would not scan properly.
Photograph it flat, in even light, with the whole page inside the frame - the edges are what the app uses to straighten the page. If the text still comes out wrong you can type the details in by hand and keep the photograph as it is; nothing is lost either way. Send us the kind of document it was and we will look at it.
Where does an exported copy go?
Wherever you send it. An export is a PDF and the files you put in, handed to the iOS share sheet: save it to Files, put it in your own iCloud Drive, email it, or print it. It does not pass through Veyago and we never see it.
How do I get a refund?
Through Apple, not through us. Every purchase is made through the App Store, which means Apple takes the payment and Apple issues any refund - ask for one at reportaproblem.apple.com. We cannot refund a purchase we never received, and we would rather say so plainly than have you wait on us. Tell us why, though: if something is wrong with the app, we want to fix it.
Common questions
Quick answers.
How do I delete my data?
In Provisum, delete a binder to remove it from your device, your iCloud and anyone you shared it with, or delete the app to remove its local data; iCloud data is managed in Settings → [your name] → iCloud. For Veyago travel, you'll be able to export or delete your account from within the app. See our privacy policies.
Is Provisum free?
One parent's binder is free, including the emergency packet, with no account and no advertising. A single payment unlocks everything else and never renews. That payment is Provisum Full: $39.99 in the US, shown in your own currency on the App Store.
How much does Provisum cost?
Provisum costs nothing to download and the free binder stays free. The only paid option is a single unlock, charged once through the App Store: $39.99 in the US. Veyago travel will be free to download when it launches in Q4 2026.
Does Veyago work on Android?
Provisum is for iPhone and iPad, on iOS 26 and later. Veyago travel is planned for iPhone and Android at launch in Q4 2026. There is no Android build of Provisum.
When does Veyago travel launch?
Q4 2026. Get notified and we'll email you the day it's live.
I think I found a bug.
Please tell us - email hello@veyago.cloud with what happened, your device, and your iOS version. It genuinely helps.
Where are your privacy policies?
The Veyago travel privacy policy and the Provisum privacy notice.
You built my website and something is wrong. Who do I contact?
Email hello@veyago.cloud with the site’s address and what you see, or call +1 (518) 913 2531 (US) or +1 (943) 273 6579 (international) if the site is down. Outages are acknowledged the same working day, everything else within one working day. See Website clients above.
Our response-time commitments were last checked .